Biography of Tipu Sultan, the Tiger of Mysore

Tipu Sultan (November 20, 1750–May 4, 1799) is remembered by many in India and Pakistan as a heroic freedom fighter and warrior-king. He was the last ruler in India strong enough to dictate terms to the British East India Company. Known as the Tiger of Mysore, he fought long and hard, although ultimately unsuccessfully, to preserve his countrys independence. Fast Facts: Tipu Sultan Known For:  He is remembered in India and Pakistan as a warrior-king who fought brilliantly for his countrys independence from Britain.Also Known As:  Fath Ali, Tiger of MysoreBorn:  November 20, 1750 in Mysore, IndiaParents: Hyder Ali and Fatima Fakhr-un-NisaDied:  May 4, 1799 in Seringapatam, Mysore, IndiaEducation: Extensive tutoringSpouse(s): Many wives, including Sindh Sahiba  Children: Unnamed sons, two of whom were held hostage by the BritishNotable Quote: To live like a lion for a day is far better than to live for a hundred years like a jackal. Early Life Tipu Sultan was born on November 20, 1750, to military officer Hyder Ali of the Kingdom of Mysore and his wife, Fatima Fakhr-un-Nisa. They named him Fath Ali but also called him Tipu Sultan after a local Muslim saint, Tipu Mastan Aulia. His father Hyder Ali was an able soldier and won such a complete victory against an invading force of Marathas in 1758 that Mysore was able to absorb the Marathan homelands. As a result, Hyder Ali became the commander-in-chief of Mysores army, later the Sultan, and by 1761 he was the outright ruler of the kingdom. While his father rose to fame and prominence, young Tipu Sultan was receiving an education from the finest tutors available. He studied such subjects as riding, swordsmanship, shooting, Koranic studies, Islamic jurisprudence, and languages such as Urdu, Persian, and Arabic. Tipu Sultan also studied military strategy and tactics under French officers from an early age, since his father was allied with the French in southern India. In 1766 when Tipu Sultan was just 15 years old, he got the chance to apply his military training in battle for the first time when he accompanied his father on an invasion of Malabar. The youngster took charge of a force of 2,000-3,000 and cleverly managed to capture the Malabar chiefs family, which had taken refuge in a fort under heavy guard. Fearful for his family, the chief surrendered, and other local leaders soon followed his example. Hyder Ali was so proud of his son that he gave him command of 500 cavalries and assigned him to rule five districts within Mysore. It was the start of an illustrious military career for the young man. First Anglo-Mysore War During the mid-18th century, the British East India Company sought to expand its control of southern India by playing local kingdoms and principalities off one another and off the French. In 1767, the British formed a coalition with the Nizam and the Marathas, and together they attacked Mysore. Hyder Ali managed to make a separate peace with the Marathas, and then in June he sent his 17-year-old son Tipu Sultan to negotiate with the Nizam. The young diplomat arrived in the Nizam camp with gifts that included cash, jewels, 10 horses, and five trained elephants. In just one week, Tipu charmed the ruler of the Nizam into switching sides and joining the Mysorean fight against the British. Tipu Sultan then led a cavalry raid on Madras (now Chennai) itself, but his father suffered a defeat by the British at Tiruvannamalai and had to call his son back. Hyder Ali decided to take the unusual step of continuing to fight during the monsoon rains, and together with Tipu he captured two British forts. The Mysorean army was besieging a third fort when British reinforcements arrived. Tipu and his cavalry held off the British long enough to allow Hyder Alis troops to retreat in good order. Hyder Ali and Tipu Sultan then went on a tear up the coast, capturing forts and British-held cities. The Mysoreans were threatening to dislodge the British from their key east coast port of Madras when the British sued for peace in March 1769. After this humiliating defeat, the British had to sign a 1769 peace agreement with Hyder Ali called the Treaty of Madras. Both sides agreed to return to their pre-war boundaries and to come to each others aid in case of attack by any other power. Under the circumstances, the British East India Company got off easy, but it still would not honor the treaty terms. Interwar Period In 1771, the Marathas attacked Mysore with an army perhaps as large as 30,000 men. Hyder Ali called upon the British to honor their duty of aid under the Treaty of Madras, but the British East India Company refused to send any troops to assist him. Tipu Sultan played a key role as Mysore fought off the Marathas, but the young commander and his father never trusted the British again. Later that decade, Britain and France came to blows over the 1776 rebellion (the American Revolution) in Britains North American colonies; France, of course, supported the rebels. In retaliation, and to draw off French support from America, Britain had decided to push the French entirely out of India. In 1778, it began to capture key French holdings in India such as Pondicherry, on the southeastern coast. The following year, the British grabbed the French-occupied port of Mahe on the Mysorean coast, prompting Hyder Ali to declare war. Second Anglo-Mysore War The Second Anglo-Mysore War (1780–1784), began when Hyder Ali led an army of 90,000 in an attack on the Carnatic, which was allied with Britain. The British governor at Madras decided to send the bulk of his army under Sir Hector Munro against the Mysoreans, and also called for a second British force under Colonel William Baillie to leave Guntur and meet up with the main force. Hyder got word of this and sent Tipu Sultan with 10,000 troops to intercept Baillie. In September 1780, Tipu and his 10,000 cavalry and infantry soldiers surrounded Baillies combined British East India Company and Indian force and inflicted on them the worst defeat the British had suffered in India. Most of the 4,000 Anglo-Indian troops surrendered and were taken prisoner, while 336 were killed. Colonel Munro refused to march to Baillies aid, for fear of losing the heavy guns and other material he had stored. By the time he finally set out, it was too late. Hyder Ali did not realize just how disorganized the British force was. Had he attacked Madras itself at that time, he likely could have taken the British base. However, he only sent Tipu Sultan and some cavalry to harass Munros retreating columns. The Mysoreans did capture all of the British stores and baggage and killed or wounded about 500 troops, but they did not attempt to seize Madras. The Second Anglo-Mysore War settled down into a series of sieges. The next significant event was Tipus February 18, 1782 defeat of East India Company troops under Colonel Braithwaite at Tanjore. Braithwaite was completely surprised by Tipu and his French ally General Lallà ©e and after 26 hours of fighting, the British and their Indian sepoys surrendered. Later, British propaganda said Tipu would have had them all massacred if the French hadnt interceded, but that is almost certainly false—none of the company troops were harmed after they surrendered. Tipu Takes the Throne While the Second Anglo-Mysore War was still raging, the 60-year-old Hyder Ali developed a serious carbuncle. His condition deteriorated throughout the fall and early winter of 1782, and he died on December 7. Tipu Sultan assumed the title of Sultan and took his fathers throne on December 29, 1782. The British hoped that this transition of power would be less than peaceful so that they would have an advantage in the ongoing war. However, Tipus smooth transition and immediate acceptance by the army thwarted them. In addition, British officers had failed to secure enough rice during the harvest, and some of their sepoys were literally starving to death. They were in no condition to launch an attack against the new sultan during the height of the monsoon season. Settlement Terms The Second Anglo-Mysore War went on until early 1784, but Tipu Sultan maintained the upper hand throughout most of that time. Finally, on March 11, 1784, the British East India Company formally capitulated with the signing of the Treaty of Mangalore. Under the terms of the treaty, the two sides once again returned to the status quo in terms of territory. Tipu Sultan agreed to release all of the British and Indian prisoners of war he had captured. Tipu Sultan the Ruler Despite two victories over the British, Tipu Sultan realized that the British East India Company remained a serious threat to his independent kingdom. He funded continuous military advances, including further development of the famous Mysore rockets—iron tubes that could fire missiles up to two kilometers, terrifying British troops and their allies. Tipu also built roads, created a new form of coinage, and encouraged silk production for international trade. He was particularly fascinated and delighted with new technologies and had always been an avid student of science and mathematics. A devout Muslim, Tipu was tolerant of his majority-Hindu subjects faith. Framed as a warrior-king and dubbed the Tiger of Mysore, Tipu Sultan proved an able ruler in times of relative peace as well. Third Anglo-Mysore War Tipu Sultan had to face the British for a third time between 1789 and 1792. This time, Mysore would receive no aid from its usual ally France, which was in the throes of the French Revolution. The British were led on this occasion by Lord Cornwallis, one of the major British commanders during the American Revolution. Unfortunately for Tipu Sultan and his people, the British had more attention and resources to invest in southern India this time around. Although the war lasted for several years, unlike past engagements, the British gained more ground than they gave. At the end of the war, after the British besieged Tipus capital city of Seringapatam, the Mysorean leader had to capitulate. In the 1793 Treaty of Seringapatam, the British and their allies, the Maratha Empire, took half of the territory of Mysore. The British also demanded that Tipu turn over two of his sons, ages 7 and 11, as hostages to ensure that the Mysorean ruler would pay war indemnities. Cornwallis held the boys captive to ensure that their father would comply with the treaty terms. Tipu quickly paid the ransom and recovered his children. Nonetheless, it was a shocking reversal for the Tiger of Mysore. Fourth Anglo-Mysore War In 1798, a French general named Napoleon Bonaparte invaded Egypt. Unbeknownst to his superiors in the Revolutionary government in Paris, Bonaparte planned to use Egypt as a stepping-stone from which to invade India by land (through the Middle East, Persia, and Afghanistan), and wrest it from the British. With that in mind, the man who would be emperor sought an alliance with Tipu Sultan, Britains staunchest foe in southern India. This alliance was not to be, however, for several reasons. Napoleons invasion of Egypt was a military disaster. Sadly, his would-be ally, Tipu Sultan, also suffered a terrible defeat. By 1798, the British had had sufficient time to recover from the Third Anglo-Mysore War. They also had a new commander of British forces at Madras, Richard Wellesley, Earl of Mornington, who was committed to a policy of aggression and aggrandizement. Although the British had taken half of his country and a large sum of money, Tipu Sultan meanwhile had rebuilt significantly and Mysore was once more a prosperous place. The British East India Company knew that Mysore was the only thing standing between it and total domination of India. A British-led coalition of nearly 50,000 troops marched toward Tipu Sultans capital city of Seringapatam in February 1799. This was no typical colonial army of a handful of European officers and a rabble of ill-trained local recruits; this army was made up of the best and brightest from all of the British East India Companys client states. Its single goal was the destruction of Mysore. Although the British sought to enclose Mysore state in a giant pincher movement, Tipu Sultan was able to sally out and stage a surprise attack early in March that nearly destroyed one of the British contingents before reinforcements showed up. Throughout the spring, the British pressed closer and closer to the Mysorean capital. Tipu wrote to the British commander Wellesley, trying to arrange for a peace  agreement, but Wellesley deliberately offered completely unacceptable terms. His mission was to destroy Tipu Sultan, not to negotiate with him. Death At the beginning of May 1799, the British and their allies surrounded Seringapatam, the capital of Mysore. Tipu Sultan had just 30,000 defenders matched against 50,000 attackers. On May 4, the British broke through the city walls. Tipu Sultan rushed to the breach and was killed defending his city. After the battle, his body was discovered beneath a pile of defenders. Seringapatam was overrun. Legacy With Tipu Sultans death, Mysore became another princely state under the jurisdiction of the British Raj. His sons were sent into exile, and a different family became puppet rulers of Mysore under the British. In fact, Tipu Sultans family was reduced to poverty as a deliberate policy and was only restored to princely status in 2009. Tipu Sultan fought long and hard, although ultimately unsuccessfully, to preserve his countrys independence. Today, Tipu is remembered by many in India and Pakistan as a brilliant freedom fighter and as an able peacetime ruler. Sources Britains Greatest Foes: Tipu Sultan. National Army Museum, Feb. 2013.Carter, Mia Barbara Harlow. Archives of Empire: Volume I. From the East India Company to the Suez Canal. Duke University Press, 2003.The First Anglo-Mysore War (1767-1769), GKBasic, July 15, 2012.Hasan, Mohibbul. History of Tipu Sultan. Aakar Books, 2005.

Analysis Of The Poem Summer - 1103 Words

Summer has come to an end. School is back in full swing and ready to crush the challenges a 5th grader faces. The second to last bell of the day sounds triggering young boy’s to race outside and enjoy the sun’s warmth on their last break before the weekend. While horse playing name calling immediately starts. Challenging each other to accomplish silly acts or flirt with the group of girls across the playground. Recess is almost over when one yells out â€Å"if you don’t jump from the top you are a sissy.† Then one hears â€Å"ask Julie out first.† Another one shouts out â€Å"he won’t†¦.he’s gay.† Silence has now taken over the playground. Saved by the bell it was time to line up and go back to class. Now the final bell for the day has rung and ready to start the weekend and free from the teachers nagging voice. While having dinner chitchatting about one other’s day the young lad asks his parents if he co uld join the Boy Scouts. Suddenly, dinner appeared to be over. 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Charismatic leadership of Steve Jobs-Free-Samples for Students

Question: Write a reflective essay on a Person, Historical or Current, that you Consider to be a Leader. Answer: Knowing Steve Jobs Steven Paul Steve Jobs was an enigmatic personality, known for bringing radical transformation in the brand Apple. He served as the CEO of Apple, taking the brand to every corner of the world. Along with this, he was also an American entrepreneur, inventor of magnate and a designer. Being a member of The Walt Disney Companys Board of directors makes him popular among the people from eight to eighty (Kriger Zhovtobryukh, 2016). Apart from this, he was also served as the CEO of NeXT. This assignment peeks into Steves journey as a leader, concluding with the advice he left behind for the young and aspirant leaders. Steves journey as a leader Childhood of Steve Adoption gave Steve a better chance to forget his disturbed childhood. Steve was a school dropout; however, he succeeded in getting the required higher education from the prestigious Reed College in 1972. This was a turning point in his life, when he decided to gain enlightenment on Zen Buddhism by travelling throughout India. During these years, there were accusations against him regarding the usage of LSD and marijuana. In response to this, he stated that intake of LSD was one of the major things, which transformed his life (Heracleous Klaering, 2014). 1976 was the moment when Jobs along with Wozniak and Ronald Wayne formed Apple computers, now knows as Apple Inc. The major drive behind this formation was satisfying the need for a computer, which the humans can regulate according to their needs and requirements. As a matter of specification, through the production of various products like mobile, laptops and other electronic goods, Steve intended to empower the common people with the speed of high technology. This intention made him Peoples Leader, as he re-invented technology for bringing the world into the fist of the people (Niebuhr, Voe Brem, 2016). Leadership of Steve To highlight Steves leadership, the concept of rags to riches can be applied. This is because; he strived to alter his personality through intense hard work, dedication and determination. In this perspective, he can be considered as a round character. The major drive behind this alteration is strategic vision and clarity in the identified and the specified objectives. Herein lays the appropriateness of the name of the article, Business Insider- Lets Get One Thing Straight- Apple had no choice but to Oust Steve Jobs. One thing straight is the determination towards undertaking strategic vision towards the exposure of proper leadership skills by Steve (Barnes, 2015). Ousting Steve reflects the helpless of the Apple Board of Directors regarding the termination of Steve. However, instead of being dejected and worried, Steve utilized the opportunity to see what lies next for him. This evaluation is a direct agent in terms of making noticeable advances towards leadership. With the intentions of Steve, transformational, strategic and facilitative leadership styles can be correlated. Development of strategies before the initiation of the projects reflects Steves strategic leadership. Prioritizing customers wellbeing is an example of facilitative leadership. Altering the current personality for fulfilling the needs, demands and requirements of the customers reflects the transformational leadership adhered by Steve. Herein lays the appropriateness of reviewing the undertaken steps and adopting cognitive learning for upgradation of the standard and quality of the current performance. This review and evaluation was one of the main points of his leadership strategy (Kollenscher et al., 2016). The attributes of simplification, control over the emotions, innovation, neglecting the reality, confidence are the important components of transformational leadership for Steve. Simplifying the aspects helped him to solve the hurdles tactfully. This tactfulness made him a silent leader, making the people wonder about the secret behind his leadership. Here, regulation over the emotions was the main element, which placed him on a higher pedestal than others. Herein, the concept of cognitive learning can be discussed. Here, all his designations seem meager in terms of his urge to learn more by ignoring his current position (Barnes, 2015). This proves appropriate when he was forcibly terminated from Apple. However, his confidence, determination and perseverance to emerge successful enabled Steve to join NeXT. This was possible because of his attribute of adaptability. This attribute helped him to accept the situation and move on in his life. Along with this, he also possessed a good sen se of controlled urgency, which helped Steve to control his emotions and utilize the situation for moving ahead in his life. He was in constant quest of presenting innovative designs to the customers. He exposed desperate attempts to bring innovation in the products of Apple. This desperation is also reflected in being the mastermind behind the creation of the game Breakout. Steve got the inspiration from the willpower of the aliens to provide new definitions to reality in the movie episode of Star Trek. He opined that innovation demarcates the leader and follower. According to Steve, innovative, geniuses, determined are merely the masks of a person (Dobni et al., 2016). Affirming his statement, it can be said that these masks conceals the inner and natural personality of the person. This concealment can be positive in terms of silently working up to the achievement of the identified and the specified goals. On the other hand, this concealment creates a negative image in the minds of the people regarding the personality of the individual. Silently modifying the personality alters the image of the individua l struggling towards travelling to the path of leadership. This proved true in case of Steve in terms of emerging a successful leader. Critiques are full of praises regarding the review of the interviews, which Jobs had given to different magazines and channels. In these reviews, passion towards thinking out of the box gains prominence in Steves journey towards leadership (Lussier Achua, 2015). One of an interesting points about him is the strategy behind being rude to people. Here, his motherly attitude is reflected from his philosophy behind being rude to the people. According to him, the answer lies in the results, which are in front of the people. This is very much similar to the aspect of mother being rude towards her children for their betterment in terms of development. Considering the colleagues as smart is Steves tactics towards modifying his personality. Working with the smart people has made him realize that brutal treatment would help them in achieving better employment prospects (Howard, 2013). This can be considered as his broad-mindedness in terms of providing chances to the colleagues. This reflects that he had full control over his emotions. Being firm even in the phases of challenges reflects his confidence over restoration of the normalcy. This is one of the qualities, which directly relates with his confidence towards making the impossible possible. Crossing the things he found dumb is also his confidence regarding his weakness. Strong determination and willpower invoked him to gain victory over his weakness (Dobni et al., 2016). Overall, it can be said that Steve had envisioned his being an effective leader. Herein, the Great Man Theory can be brought into the discussion. After being terminated from Apple, his determination, confidence and adjustability skills helped him to fulfill the identified and specified goals. Effective and judicious utilization of the preconceived skills, expertise and knowledge in a simplistic manner made him a great man. Countering this, the uniqueness of Steve played a major role in exposure of a dynamic personality to be remembered (Heracleous Klaering, 2014). Message of Steve to the young and aspiring leaders It is very unfortunate that such a dynamic and charismatic personality had to encounter tragic death due to pancreatic neuroendocrine tumor. However, his perseverance, dedication and commitment towards work will always be an inspiration for the young leaders in terms of enhancing their professional development. Evaluation of own work is the lesson, which Steve gives to the young leaders, so that they can bring noticeable changes within their performance. Along with this, he encouraged the young leaders not to stop until the goal is achieved. Herein lays the appropriateness of the saying that, Knowledge has no age. He was of the view that evaluation of the identified goals would help in identifying self-strengths, weakness, opportunities and threats (Howard, 2013). Conclusion This assignment makes the personality of Steve Jobs clear to the readers. Brief insight about his personal life enhances the struggles, which he did for the reaching to the path of leadership. In-depth insight into his professional life acts as an inspiration for the businesspersons striving to achieve a better placement for their companies and organizations. Within this, strategic leadership gains prominence in the present context of competitive market for achieving large-scale customer satisfaction through the provision of innovative products. According to Steves philosophy, evaluation possesses flexibility in upgrading the current performance and earning kudos from the customers. This would definitely alter the personality in terms of gaining personal and professional development. References Barnes, B. (2015). Blending Art with Commerce to Expand Aesthetic Leadership: Insights from Steve Jobs and Jerry Garcia.Journal of Applied Management and Entrepreneurship,20(3), 92. Dobni, C. B., Dobni, C. B., Klassen, M., Klassen, M., Sands, D., Sands, D. (2016). Getting to clarity: new ways to think about strategy.Journal of Business Strategy,37(5), 12-21. Heracleous, L., Klaering, L. A. (2014). Charismatic leadership and rhetorical competence: An analysis of Steve Jobss rhetoric.Group Organization Management,39(2), 131-161. Howard, H. Y. (2013). Decoding leadership: How Steve Jobs transformed Apple to spearhead a technological informal economy.Journal of Business and Management,19(1), 33. Kollenscher, E., Popper, M., Ronen, B. (2016). Value-creating organizational leadership.Journal of Management Organization, 1-21. Kriger, M. and Zhovtobryukh, Y., 2016. Generic Approaches to Strategic Leadership: Stars, Teams, Clans, and Networks. InStrategic Leadership for Turbulent Times(pp. 17-29). Palgrave Macmillan US. Lussier, R. N., Achua, C. F. (2015).Leadership: Theory, application, skill development. Nelson Education. Niebuhr, O., Voe, J., Brem, A. (2016). What makes a charismatic speaker? A computer-based acoustic-prosodic analysis of Steve Jobs tone of voice.Computers in Human Behavior,64, 366-382

Social Work in canada Essay Example

Social Work in canada Essay Learning Goals In this module students will be able to examine and discuss: The differences between social services delivered by the government (public sector), the voluntary sector (non-profits and the private sector (for profits The programs delivered by each sector; The strengths and weaknesses of each of these approaches to service delivery; Ethical issues related to service delivery; The significance of informal helpers; and, The consumer movement. The concepts of informal helpers and the consumer movement will be defined in the module. 2 Readings and Guiding Questions Required Readings While reading the lecture notes for this module, you will be Instructed, at various points, to read certain chapters from your Turner and Turner textbook and/or to read resources found on the Internet. Below Is a summary of the required readings found in this module? It Is essential that you read these resources as you could be tested on the final exam. Turner and Turner, Chapter 14: Agencies in General Turner and Turner, Chapter 26: Informal Helping and Mutual Aid Turner and Turner, Chapter 15: Industries and the Provision of Social Services Part 1: Read Turner and Turner, Chapter 14: Agencies in General. We will write a custom essay sample on Social Work in canada specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Social Work in canada specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Social Work in canada specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Note sections that address the issue of funding. ) Then, based on your reading, answer the following questions in writing in your own private notes: 1 . How does the voluntary sector find the money for its programming? 2. In chapter 14, page 21 5, the author states that The recent policy objectives of fiscal restraint and prevarication have made the purchase of services from commercial providers attractive to governments. What do you think of these policy objectives? She goes on to give as one of the reasons for this attractiveness as increased efficiency through competition What political ideology do you think this presents? Do you agree or disagree? Issues related to prevarication continue to be hotly debated, while the commercial sector grows and thrives. 3. Check out as many of the funding sources for the three sectors as you can find in your text. Explain one strength and one limitation that exists for each sector in delivering responsive social services. Part 2: Read Turner Turner, Chapter 26: Informal Helping and Mutual Aid. Use the following questions to help you to focus on and understand the key concepts and ideas In the readings. Jot down your ideas for your future review. 1 . Cosmos, the author of this chapter, makes the following assertion (as noted below). Name the three major reasons he gives for this change In attitude. There are a number of reasons why professionals are now less likely to see Informal kinds of helping as insignificant, antagonistic, or competitive. 2. How does Cosmos define 3. Why are social service professionals so far down the list when people consider looking for help? 4. Explain the difference between mutual aid and self-help groups? Give three examples of each. 5. Both the formal service system and the informal sector have strengths and weaknesses. Name one major strength and one weakness for each. Part 3: Click on the links below and see what governments do in the area of social welfare and social policy. Navigate around a bit so you become familiar with the sites (five or ten minutes each will do). Saskatchewan Ministry of Social Services Human Resources and Skills Development Canada 3 Introduction Read the following example of a community project. Look for the intended goal or goals in this example and see if you can identify potential problems in meeting these goals. The goal of the Youth Futures service delivery was to assist in the development f personal and economic self-sufficiency for a particular client group. This goal is not uncommon. In the case of Youth Futures, the client group consisted of young adults on social assistance. The majority were of Aboriginal ancestry and a large number were single parents, primarily women. These two groups and their relationship to personal and economic well being will be discussed more thoroughly in subsequent modules. Wait For now, think about the possible needs of this particular client group as you read through the following information. Question Ask yourself how their needs might be dressed through a different service delivery approach that would successfully achieve the stated goal. Youth Futures was a pilot project implemented by the provincial government in Prince Albert, Saskatchewan in 1997. The purpose of the project was to provide education and Job training opportunities for low-income 18-21 year olds. The government wanted to reduce the rising number of people on social assistance and believed that offering services to young adults could break the welfare cycle. The success of the pilot would determine whether this approach should be extended throughout the province. Three government ministries now titled, Social Services; Education; and Advanced Education Employment and Labor, initiated and directed the project. Representatives from these ministries formed a steering committee in Prince Albert. They hired a director and invited community members to participate on the committee. The community members included Aboriginal elders and representatives of the 18-21 year old client group. The project director and representatives of the steering committee hired five staff members to work directly with the young adults. In October, approximately 350 clients were transferred from Social Services to Youth as expected to meet with one of the five staff members to develop an action plan and then to evaluate the plans success in future meetings. The possibilities for action plans included: attending high school or ASSIST to complete a Grade 12, participating in a life skills course or a Job training program of less than 11 weeks, or doing volunteer work. Youth Futures involved a change in financial support. Before the transfer from Social Services, basic living expenses such as rent and utilities had been paid directly by the government. Clients received two small cheeses, one near the middle and the there at the end of the month, to cover food and minor expenses only, and any allotment for day care was tied to program attendance. Forms were submitted and verified before any money was released. To move toward the intended goal of self-sufficiency, each Youth Futures client now received a full queue once a month to cover their basic needs; rent, utilities and food, plus daycare money for those who were attending programs and had dependents. The expectation was for them to accept financial responsibility. A final report released in March 1999 provided information about the Youth Futures artisans. During the history of the project, over 68% had been female, 52. 5% had at least one dependent, and 87% were of Aboriginal ancestry. Although some statistics were quoted regarding success rates, the evaluator noted that a system had not been available at the beginning of the project to record the actions taken with clients and their outcomes. In addition to this methodological problem, a huge amount of written data that did exist combined with a large amount of missing or not-entered data made a meaningful quantitative analysis very difficult. The project operated until March 2000. At that time the government withdrew the funding and the project closed. No reason was forthcoming. The 1999-2000 Annual Report from Saskatchewan Post Secondary Education and Skills Training, as Advanced Education Employment and Labor was then called, only indicated: Section 2. 4. 3. Implement a pilot project to test approaches for providing youth on social assistance with education, training, work experience and other supports to become self-sufficient. The 2-year pilot in Prince Albert, Youth Futures, (1997/98 and 1998/99), to assist youth in making the transition to adulthood and becoming contributing embers of society was funded for an additional year to enable evaluation. It concluded on March 31, 2000. This is a brief look at one example of delivering service to a community. Additional information regarding the Youth Futures project is available upon request from the Ask. Department of Community Resources. 4 The Government (Public Sector) As we learned in the module on social policy, economics and political ideology determine the extent of government involvement in delivering social services. The assumption is that governments which are more oriented towards a socialist ideology revise and to have control over their delivery. Governments with a conservative ideology limit their involvement in providing direct services and service delivery is provided primarily by the voluntary or private sector. Yet, globalization and capitalism in general have created a scenario whereby all governments appear to function somewhere between socialist and conservative ideologies. The emphasis is on debt reduction, economic security, and on ensuring that the powerful business class is not alienated or unhappy. A recent example of government ideology determining social policy is seen in the area of child care. Under the Liberal government of Prime Minister Paul Martin agreements were concluded with most provinces during 2004-2006 whereby the federal government would substantially increase funding of day care programs that would increase the number of spaces and the quality of care in licensed facilities. In January 2006 a Conservative government was elected which almost immediately canceled the Liberal day care agreements and instituted a programmer which would transfer $1200/year to families for each child under six regardless of income level. This appears to be a government with a conservative ideology instituting a universal aerogram but with limited application (children under six) and much reduced funding which only serves to reduce the progressive/conservative distinction. Which programmer would you see as benefiting children and families the most? Which might be most economical? All levels of government, federal, provincial and municipal, deliver government services. Although various services are the responsibility of a particular level, in practice these services may be provided by another level of government. For example, the provincial government is responsible for education and the federal overspent bears responsibility for the education of Aboriginal people. In the case of the Youth Futures example previously described, the majority of 18-21 year olds were Aboriginal. When clients left the reserve and moved to Prince Albert to take advantage of Youth Futures, the province was reluctant to fund these clients. Why might this be? The participants also risked losing reserve funding if the reserve takes the position that once the individual left the reserve, he or she was no longer their responsibility. Ids This blurring of boundaries also occurs because much of the funding is cost-shared. Decisions made at the federal level can determine what services the provinces or the municipalities are capable of delivering. Is this something like he who pays the piper calls the tune? With a pilot project like Youth Futures, the province provides initial funding but this money is limited to two or th ree years. At that point the municipality or community is expected to continue on their own. Why do you think that Prince Albert was unable to provide funding for the continuation of this project? revise even though these are considered the responsibility of the provinces. Other programs that the federal government delivers include services for seniors, employment/unemployment services, and immigrant and refugee resettlement. The provincial government in Saskatchewan is responsible for service delivery of education, social services and child welfare. In the past it has provided health and mental health services. However, many of these have now become the responsibility of health districts. The provincial government, though, provides funding for these districts plus financial support for a number of voluntary organizations providing health services. The provincial government is now involved with immigrant and settlement services. Municipal governments have developed and delivered services, often in response to local problems. These might include programs for the homeless, for street youth, or for young street workers. Municipal governments are also responsible for infrastructure costs to local roads and highways. Some municipalities have social planning departments that monitor social issues and plan responses. Municipalities typically enter into agreements with other agencies and levels of government because their funding sources are more limited. Recently, services offered by municipalities have declined because of shrinking transfer payments and increasing demands for tax cuts. 4. 1 Strengths and Weaknesses Government (the Public Sector) In theory, a program run by a democratic government reflects the will of the community. It has the force of public policy and commitment, involves careful scrutiny and accountability, and has a stable infrastructure. Services are provided for people, regardless of their ability to pay. Workers tend to have adequate salaries and some protection because governments typically have employees unions. Hands But, as we know, the waters are muddy in practice. Services provided by government for people regardless of income are favored by more socialist (and to a lesser extent by liberal) governments, while more conservative governments tend to limit services to those with the most limited incomes. The child care example on the previous page illustrates Just the opposite a conservative government providing a grant for every child regardless of family income. Debut there are problems with government services. They can be subject to political ideologies and respond to changes in government (child care program orientation for example) rather than thoughtful planning. Another example, in recent years neo-conservative governments have limited both public and voluntary top heavy. Governments that are assumed to espouse socialist and liberal ideologies may have policies that appe ar to be conservative, often a response to their concerns about risks to their political survival. Both workers and clients can feel powerless in determining programs and how services are delivered. Real problems can be denied and hidden because of a governments need to remain free of criticism and maintain the interests of its political masters. 5 The Voluntary Sector WFM In Canada we have had a long history of social services provided by community- minded volunteer groups, religious or faith community groups and other special interest groups. Many of these volunteers addressed issues of concern to their community before any level of government developed a structure for the delivery of social services. These volunteer, religious and special interest groups are currently categorized either as non-governmental organizations (Nags) or as community- based organizations (Cobs). Some call them the non-profit sector and other appellations. Nos or Cobs are usually operated by a voluntary board of directors. The board determines the purpose of the organization and how it will fulfill its goals. It may receive funding from government grants, various funding sources, from community fund raising efforts such as the United Way and its own efforts, e. G. Bottle drives, or from charging fees for service or a combination of these. A very few examples of these organizations are: Big Brothers/Sisters; battered womens shelters; gay and lesbian heath/social service agencies; youth drop-in centers; family service agencies; food banks; soup kitchens; seniors groups; and peccadillo health associations such as the Canadian National Institute for the Blind (CAIN), the Alchemists Society and the Multiple Sclerosis (MS) Society. Strengths and Weaknesses Workers can often have more input in decision-making because voluntary organizations tend to be smaller than governments and have a flatter organizational structure (fewer managerial levels). Consumers can also have influence through membership on the board of directors. Because of their voluntary nature, there is less chance of political interference but that might depend on the extent of government funding. Finally, changes can be made more easily within these organizations than within large bureaucratically operated structures. One of the biggest problems is raising money, whether through grant applications or fund raising activities. Finances are uncertain and can take time and energy away from delivering services. Voluntary organizations also have a difficult time finding resources for clients considered unpopular. For example, people are more likely to donate to programmers for children with disabilities than to those for adolescent the latter groups may have a greater need for service. 6 The Private Sector The Turner text, Chapter 14, uses the term private for not for profit and for profit commercial services for those that are privately owned. In this module, the term private is reserved for services that are commercial. These are delivered by individuals or organizations that are privately owned and that operate for profit. In recent years, there has been a trend to provide services on a for profit basis. Individuals or groups form a business and sell their services. The profit goes to those who own the business. This can involve a single social worker in a private counseling reactive or companies such as those operating many nursing homes as a large international corporation. Managers in the private (commercial) sector may be trained professionals or they may be individuals with a business point of view who see the service as a product. Although social workers have often been criticized for engaging in for profit work, private practice has become an aspiration for many. It holds the appeal of being ones own boss and determining what is in the clients best interests. On the negative side, only those with the ability to pay become eligible. Services for poor people, such as advocacy and financial assistance, are virtually non- existent in the private sector. An exception to some extent for the provision to persons with marginal incomes is the employee benefit, the Employee Assistance Programmer (EPA), though the catch is that one must be employed by an employer who subscribes to this type of benefit. Examples of private services include: private counseling agencies (see the yellow pages); privately owned nursing homes; and proposals such as the Omni Surgery Centre. As we can see, private services are a growing segment of our health care services. In some provinces (not Saskatchewan) day care may be provided commercially. Private sector organizations have argued that their services are more flexible, less expensive, and more responsive to consumer demand. There are those who believe that the free market system allows the best services to flourish and the poor ones to disappear. In addition, private organizations often lack the huge bureaucracies that plague the larger public services. The primary risk here is the deterioration of services when profit becomes the motivating factor. There is also a tendency to hire on-union employees who will work for lower salaries and may not be as well trained. Market-driven services are developed for those who can afford them. Issues of social Justice and professional ethics may not be priorities in service delivery. Finding the money to provide social services is a challenge for all three sectors. Ethical Issues in Service Delivery There are many issues to consider in the development and delivery of services. Many of these have an ethical component. The most common issues include the following: Who makes the decisions within the agency or organization? Do service participants or employees have influence? Who is able to access the service? Do issues of cost, location, or staffing result in the exclusion of particular grou ps? Is appropriate care taken to hire qualified staff and to develop ethical procedures? For example, how is confidentiality ensured in a counseling agency? Is the organization committed to eliminating racism, homophobia, and sexism from their programs? Is the staff Do the workers receive an adequate salary and benefits? Is the workplace free of abuse for staff, volunteers and clients? 000004239994XSmall Although the responsibility for ethical service begins with the board of directors, the overspent leaders, or the owners of the organization, everyone has a responsibility. Social workers, in particular, are obligated to speak up when procedures violate the Social Work Code of Ethics. Help from Informal Sources Previous pages in this module dealt with services delivered by organizations that are structured and formalized to a lesser or greater extent, but most people receive help from informal sources as covered in Turner and Turner, Chapter 26. These sources include family members, friends, a faith community, a cultural community and self- help groups: Family Members many people have a parent, grandparent, brother, sister, aunt or uncle or other relative they go to when problems arise. It does not take professional expertise to listen and support a member of ones own family. However, it is important not to idealize family relationships. As noted by Cosmos, the author of Chapter 26, for some people, the family network is the very reason they need help; they are abused, neglected, abandoned by their kith and kin. Friends precept for extremely isolated people, the majority of us have friends who can provide help. Because trust is critical, we automatically turn to someone we know ell and believe is trustworthy when we have a problem. Faith Community Germany people receive comfort and personal support from their faith community. In addition to informal helping, some communities have developed more formal counseling and outreach services. Cultural Community alike faith communities, cultural communities can offer tremendous support. Refugees, for example, would likely turn to members of their cultural and language group in times of difficulty. Self-Help Groups redpoll who have experienced a specific illness or addictions such as alcoholism, rugs, or eating disorders can receive help from those with the same problem. These are the people who genuinely understand and can share what was helpful to them. Simply knowing that one is not alone and different can make a tremendous difference. Some of these groups, such as those for diabetics or Alchemies or Alcoholics and Narcotics Anonymous, have developed a formalized structure. However, if a client does not wish to Join a self-help group, numerous books and tapes are available for individual use. 9 The Consumer Movement What should we be called? In the health system, were referred to as patients. But this term can be associated with someone who is lacking in insight and expertise. The sick person becomes dependent on a professional and the patients observations can be dismissed in favor of the superior knowledge of the expert. Also taken on negative characteristics. More recently social workers have been struggling to find language that is more empowering. Terms such as service user and consumer have been used. It is believed that referring to someone as a consumer implies equality because the one receiving the services is in charge and the service provider becomes a servant of sorts. Consumers now have the power. If they are not satisfied with the service, they can take their business elsewhere. Nevertheless, even these terms have been viewed as less than adequate. That is, human service workers continue to struggle to find language that is not disemboweling. In one Saskatoon agency, for example, workers have decided to avoid terms such as consumer and service user. Instead, they talk about the families and individuals who access services. Some social activists believe that using the term consumer simply obscures the reality of the power imbalance between consumer and service provider. It buys onto the business model and describes a relationship between two participants instead of viewing social services as societal relationships that affect all people. Activists prefer the term citizen. They believe this word has much broader implications of empowerment and responsibility. Some people who have been unhappy with the services theyve received call themselves survivors. For example, many consumers of psychiatric services refer to themselves as survivors of psychiatry. Anti-oppressive social work practitioners emphasize that language is important and that we must continue to reflect on how we use it. What term do you see as most appropriate? 9. 1 Consumer Empowerment People Empowerment stricter providers and advocates believe that a deliberate strategy is necessary to include those persons using services to be part of decision making. The following outline indicates some of the ways that this occurs. People Run Services Collectives Self help groups Hired professionals to work for the consumers Partnerships People are in equal partnership with service providers Contractual agreements Consultation Direct consultation(s) Advisory committee(s) Program evaluations that invite consumer responses Tokenism Representation on boards but no real influence on policy decisions Opinions sought but ignored Placement on organizational charts but having no real power 10 Group Discussion Forum Assignment staples go to group discussion forum for this module. All groups are to discuss the question for this module with other group members and post before the end of the module day. In responding to the questions, also include responses to the postings made before you. The point of the Discussion Forum is not only for you to think about Question What are some of the key issues that had a particular impact on you during the adding for this week? Were there any new ideas for you? Was there relevance to your life? How might these reflections influence your decisions about how you will approach the profession of social work? 11 Journal Assignment Act Please answer the following questions and include your answers with the Journal hand-in assignments. Remember a time when you turned to someone for help with a problem. It could be a formal agency or an informal helper or helping system. What was your experience? Please dont describe the problem in detail. How would you describe the qualities that make a successful helper? Social Work in canada Essay Example Social Work in canada Essay Learning Goals In this module students will be able to examine and discuss: The differences between social services delivered by the government (public sector), the voluntary sector (non-profits and the private sector (for profits The programs delivered by each sector; The strengths and weaknesses of each of these approaches to service delivery; Ethical issues related to service delivery; The significance of informal helpers; and, The consumer movement. The concepts of informal helpers and the consumer movement will be defined in the module. 2 Readings and Guiding Questions Required Readings While reading the lecture notes for this module, you will be Instructed, at various points, to read certain chapters from your Turner and Turner textbook and/or to read resources found on the Internet. Below Is a summary of the required readings found in this module? It Is essential that you read these resources as you could be tested on the final exam. Turner and Turner, Chapter 14: Agencies in General Turner and Turner, Chapter 26: Informal Helping and Mutual Aid Turner and Turner, Chapter 15: Industries and the Provision of Social Services Part 1: Read Turner and Turner, Chapter 14: Agencies in General. We will write a custom essay sample on Social Work in canada specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Social Work in canada specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Social Work in canada specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Note sections that address the issue of funding. ) Then, based on your reading, answer the following questions in writing in your own private notes: 1 . How does the voluntary sector find the money for its programming? 2. In chapter 14, page 21 5, the author states that The recent policy objectives of fiscal restraint and prevarication have made the purchase of services from commercial providers attractive to governments. What do you think of these policy objectives? She goes on to give as one of the reasons for this attractiveness as increased efficiency through competition What political ideology do you think this presents? Do you agree or disagree? Issues related to prevarication continue to be hotly debated, while the commercial sector grows and thrives. 3. Check out as many of the funding sources for the three sectors as you can find in your text. Explain one strength and one limitation that exists for each sector in delivering responsive social services. Part 2: Read Turner Turner, Chapter 26: Informal Helping and Mutual Aid. Use the following questions to help you to focus on and understand the key concepts and ideas In the readings. Jot down your ideas for your future review. 1 . Cosmos, the author of this chapter, makes the following assertion (as noted below). Name the three major reasons he gives for this change In attitude. There are a number of reasons why professionals are now less likely to see Informal kinds of helping as insignificant, antagonistic, or competitive. 2. How does Cosmos define 3. Why are social service professionals so far down the list when people consider looking for help? 4. Explain the difference between mutual aid and self-help groups? Give three examples of each. 5. Both the formal service system and the informal sector have strengths and weaknesses. Name one major strength and one weakness for each. Part 3: Click on the links below and see what governments do in the area of social welfare and social policy. Navigate around a bit so you become familiar with the sites (five or ten minutes each will do). Saskatchewan Ministry of Social Services Human Resources and Skills Development Canada 3 Introduction Read the following example of a community project. Look for the intended goal or goals in this example and see if you can identify potential problems in meeting these goals. The goal of the Youth Futures service delivery was to assist in the development f personal and economic self-sufficiency for a particular client group. This goal is not uncommon. In the case of Youth Futures, the client group consisted of young adults on social assistance. The majority were of Aboriginal ancestry and a large number were single parents, primarily women. These two groups and their relationship to personal and economic well being will be discussed more thoroughly in subsequent modules. Wait For now, think about the possible needs of this particular client group as you read through the following information. Question Ask yourself how their needs might be dressed through a different service delivery approach that would successfully achieve the stated goal. Youth Futures was a pilot project implemented by the provincial government in Prince Albert, Saskatchewan in 1997. The purpose of the project was to provide education and Job training opportunities for low-income 18-21 year olds. The government wanted to reduce the rising number of people on social assistance and believed that offering services to young adults could break the welfare cycle. The success of the pilot would determine whether this approach should be extended throughout the province. Three government ministries now titled, Social Services; Education; and Advanced Education Employment and Labor, initiated and directed the project. Representatives from these ministries formed a steering committee in Prince Albert. They hired a director and invited community members to participate on the committee. The community members included Aboriginal elders and representatives of the 18-21 year old client group. The project director and representatives of the steering committee hired five staff members to work directly with the young adults. In October, approximately 350 clients were transferred from Social Services to Youth as expected to meet with one of the five staff members to develop an action plan and then to evaluate the plans success in future meetings. The possibilities for action plans included: attending high school or ASSIST to complete a Grade 12, participating in a life skills course or a Job training program of less than 11 weeks, or doing volunteer work. Youth Futures involved a change in financial support. Before the transfer from Social Services, basic living expenses such as rent and utilities had been paid directly by the government. Clients received two small cheeses, one near the middle and the there at the end of the month, to cover food and minor expenses only, and any allotment for day care was tied to program attendance. Forms were submitted and verified before any money was released. To move toward the intended goal of self-sufficiency, each Youth Futures client now received a full queue once a month to cover their basic needs; rent, utilities and food, plus daycare money for those who were attending programs and had dependents. The expectation was for them to accept financial responsibility. A final report released in March 1999 provided information about the Youth Futures artisans. During the history of the project, over 68% had been female, 52. 5% had at least one dependent, and 87% were of Aboriginal ancestry. Although some statistics were quoted regarding success rates, the evaluator noted that a system had not been available at the beginning of the project to record the actions taken with clients and their outcomes. In addition to this methodological problem, a huge amount of written data that did exist combined with a large amount of missing or not-entered data made a meaningful quantitative analysis very difficult. The project operated until March 2000. At that time the government withdrew the funding and the project closed. No reason was forthcoming. The 1999-2000 Annual Report from Saskatchewan Post Secondary Education and Skills Training, as Advanced Education Employment and Labor was then called, only indicated: Section 2. 4. 3. Implement a pilot project to test approaches for providing youth on social assistance with education, training, work experience and other supports to become self-sufficient. The 2-year pilot in Prince Albert, Youth Futures, (1997/98 and 1998/99), to assist youth in making the transition to adulthood and becoming contributing embers of society was funded for an additional year to enable evaluation. It concluded on March 31, 2000. This is a brief look at one example of delivering service to a community. Additional information regarding the Youth Futures project is available upon request from the Ask. Department of Community Resources. 4 The Government (Public Sector) As we learned in the module on social policy, economics and political ideology determine the extent of government involvement in delivering social services. The assumption is that governments which are more oriented towards a socialist ideology revise and to have control over their delivery. Governments with a conservative ideology limit their involvement in providing direct services and service delivery is provided primarily by the voluntary or private sector. Yet, globalization and capitalism in general have created a scenario whereby all governments appear to function somewhere between socialist and conservative ideologies. The emphasis is on debt reduction, economic security, and on ensuring that the powerful business class is not alienated or unhappy. A recent example of government ideology determining social policy is seen in the area of child care. Under the Liberal government of Prime Minister Paul Martin agreements were concluded with most provinces during 2004-2006 whereby the federal government would substantially increase funding of day care programs that would increase the number of spaces and the quality of care in licensed facilities. In January 2006 a Conservative government was elected which almost immediately canceled the Liberal day care agreements and instituted a programmer which would transfer $1200/year to families for each child under six regardless of income level. This appears to be a government with a conservative ideology instituting a universal aerogram but with limited application (children under six) and much reduced funding which only serves to reduce the progressive/conservative distinction. Which programmer would you see as benefiting children and families the most? Which might be most economical? All levels of government, federal, provincial and municipal, deliver government services. Although various services are the responsibility of a particular level, in practice these services may be provided by another level of government. For example, the provincial government is responsible for education and the federal overspent bears responsibility for the education of Aboriginal people. In the case of the Youth Futures example previously described, the majority of 18-21 year olds were Aboriginal. When clients left the reserve and moved to Prince Albert to take advantage of Youth Futures, the province was reluctant to fund these clients. Why might this be? The participants also risked losing reserve funding if the reserve takes the position that once the individual left the reserve, he or she was no longer their responsibility. Ids This blurring of boundaries also occurs because much of the funding is cost-shared. Decisions made at the federal level can determine what services the provinces or the municipalities are capable of delivering. Is this something like he who pays the piper calls the tune? With a pilot project like Youth Futures, the province provides initial funding but this money is limited to two or th ree years. At that point the municipality or community is expected to continue on their own. Why do you think that Prince Albert was unable to provide funding for the continuation of this project? revise even though these are considered the responsibility of the provinces. Other programs that the federal government delivers include services for seniors, employment/unemployment services, and immigrant and refugee resettlement. The provincial government in Saskatchewan is responsible for service delivery of education, social services and child welfare. In the past it has provided health and mental health services. However, many of these have now become the responsibility of health districts. The provincial government, though, provides funding for these districts plus financial support for a number of voluntary organizations providing health services. The provincial government is now involved with immigrant and settlement services. Municipal governments have developed and delivered services, often in response to local problems. These might include programs for the homeless, for street youth, or for young street workers. Municipal governments are also responsible for infrastructure costs to local roads and highways. Some municipalities have social planning departments that monitor social issues and plan responses. Municipalities typically enter into agreements with other agencies and levels of government because their funding sources are more limited. Recently, services offered by municipalities have declined because of shrinking transfer payments and increasing demands for tax cuts. 4. 1 Strengths and Weaknesses Government (the Public Sector) In theory, a program run by a democratic government reflects the will of the community. It has the force of public policy and commitment, involves careful scrutiny and accountability, and has a stable infrastructure. Services are provided for people, regardless of their ability to pay. Workers tend to have adequate salaries and some protection because governments typically have employees unions. Hands But, as we know, the waters are muddy in practice. Services provided by government for people regardless of income are favored by more socialist (and to a lesser extent by liberal) governments, while more conservative governments tend to limit services to those with the most limited incomes. The child care example on the previous page illustrates Just the opposite a conservative government providing a grant for every child regardless of family income. Debut there are problems with government services. They can be subject to political ideologies and respond to changes in government (child care program orientation for example) rather than thoughtful planning. Another example, in recent years neo-conservative governments have limited both public and voluntary top heavy. Governments that are assumed to espouse socialist and liberal ideologies may have policies that appe ar to be conservative, often a response to their concerns about risks to their political survival. Both workers and clients can feel powerless in determining programs and how services are delivered. Real problems can be denied and hidden because of a governments need to remain free of criticism and maintain the interests of its political masters. 5 The Voluntary Sector WFM In Canada we have had a long history of social services provided by community- minded volunteer groups, religious or faith community groups and other special interest groups. Many of these volunteers addressed issues of concern to their community before any level of government developed a structure for the delivery of social services. These volunteer, religious and special interest groups are currently categorized either as non-governmental organizations (Nags) or as community- based organizations (Cobs). Some call them the non-profit sector and other appellations. Nos or Cobs are usually operated by a voluntary board of directors. The board determines the purpose of the organization and how it will fulfill its goals. It may receive funding from government grants, various funding sources, from community fund raising efforts such as the United Way and its own efforts, e. G. Bottle drives, or from charging fees for service or a combination of these. A very few examples of these organizations are: Big Brothers/Sisters; battered womens shelters; gay and lesbian heath/social service agencies; youth drop-in centers; family service agencies; food banks; soup kitchens; seniors groups; and peccadillo health associations such as the Canadian National Institute for the Blind (CAIN), the Alchemists Society and the Multiple Sclerosis (MS) Society. Strengths and Weaknesses Workers can often have more input in decision-making because voluntary organizations tend to be smaller than governments and have a flatter organizational structure (fewer managerial levels). Consumers can also have influence through membership on the board of directors. Because of their voluntary nature, there is less chance of political interference but that might depend on the extent of government funding. Finally, changes can be made more easily within these organizations than within large bureaucratically operated structures. One of the biggest problems is raising money, whether through grant applications or fund raising activities. Finances are uncertain and can take time and energy away from delivering services. Voluntary organizations also have a difficult time finding resources for clients considered unpopular. For example, people are more likely to donate to programmers for children with disabilities than to those for adolescent the latter groups may have a greater need for service. 6 The Private Sector The Turner text, Chapter 14, uses the term private for not for profit and for profit commercial services for those that are privately owned. In this module, the term private is reserved for services that are commercial. These are delivered by individuals or organizations that are privately owned and that operate for profit. In recent years, there has been a trend to provide services on a for profit basis. Individuals or groups form a business and sell their services. The profit goes to those who own the business. This can involve a single social worker in a private counseling reactive or companies such as those operating many nursing homes as a large international corporation. Managers in the private (commercial) sector may be trained professionals or they may be individuals with a business point of view who see the service as a product. Although social workers have often been criticized for engaging in for profit work, private practice has become an aspiration for many. It holds the appeal of being ones own boss and determining what is in the clients best interests. On the negative side, only those with the ability to pay become eligible. Services for poor people, such as advocacy and financial assistance, are virtually non- existent in the private sector. An exception to some extent for the provision to persons with marginal incomes is the employee benefit, the Employee Assistance Programmer (EPA), though the catch is that one must be employed by an employer who subscribes to this type of benefit. Examples of private services include: private counseling agencies (see the yellow pages); privately owned nursing homes; and proposals such as the Omni Surgery Centre. As we can see, private services are a growing segment of our health care services. In some provinces (not Saskatchewan) day care may be provided commercially. Private sector organizations have argued that their services are more flexible, less expensive, and more responsive to consumer demand. There are those who believe that the free market system allows the best services to flourish and the poor ones to disappear. In addition, private organizations often lack the huge bureaucracies that plague the larger public services. The primary risk here is the deterioration of services when profit becomes the motivating factor. There is also a tendency to hire on-union employees who will work for lower salaries and may not be as well trained. Market-driven services are developed for those who can afford them. Issues of social Justice and professional ethics may not be priorities in service delivery. Finding the money to provide social services is a challenge for all three sectors. Ethical Issues in Service Delivery There are many issues to consider in the development and delivery of services. Many of these have an ethical component. The most common issues include the following: Who makes the decisions within the agency or organization? Do service participants or employees have influence? Who is able to access the service? Do issues of cost, location, or staffing result in the exclusion of particular grou ps? Is appropriate care taken to hire qualified staff and to develop ethical procedures? For example, how is confidentiality ensured in a counseling agency? Is the organization committed to eliminating racism, homophobia, and sexism from their programs? Is the staff Do the workers receive an adequate salary and benefits? Is the workplace free of abuse for staff, volunteers and clients? 000004239994XSmall Although the responsibility for ethical service begins with the board of directors, the overspent leaders, or the owners of the organization, everyone has a responsibility. Social workers, in particular, are obligated to speak up when procedures violate the Social Work Code of Ethics. Help from Informal Sources Previous pages in this module dealt with services delivered by organizations that are structured and formalized to a lesser or greater extent, but most people receive help from informal sources as covered in Turner and Turner, Chapter 26. These sources include family members, friends, a faith community, a cultural community and self- help groups: Family Members many people have a parent, grandparent, brother, sister, aunt or uncle or other relative they go to when problems arise. It does not take professional expertise to listen and support a member of ones own family. However, it is important not to idealize family relationships. As noted by Cosmos, the author of Chapter 26, for some people, the family network is the very reason they need help; they are abused, neglected, abandoned by their kith and kin. Friends precept for extremely isolated people, the majority of us have friends who can provide help. Because trust is critical, we automatically turn to someone we know ell and believe is trustworthy when we have a problem. Faith Community Germany people receive comfort and personal support from their faith community. In addition to informal helping, some communities have developed more formal counseling and outreach services. Cultural Community alike faith communities, cultural communities can offer tremendous support. Refugees, for example, would likely turn to members of their cultural and language group in times of difficulty. Self-Help Groups redpoll who have experienced a specific illness or addictions such as alcoholism, rugs, or eating disorders can receive help from those with the same problem. These are the people who genuinely understand and can share what was helpful to them. Simply knowing that one is not alone and different can make a tremendous difference. Some of these groups, such as those for diabetics or Alchemies or Alcoholics and Narcotics Anonymous, have developed a formalized structure. However, if a client does not wish to Join a self-help group, numerous books and tapes are available for individual use. 9 The Consumer Movement What should we be called? In the health system, were referred to as patients. But this term can be associated with someone who is lacking in insight and expertise. The sick person becomes dependent on a professional and the patients observations can be dismissed in favor of the superior knowledge of the expert. Also taken on negative characteristics. More recently social workers have been struggling to find language that is more empowering. Terms such as service user and consumer have been used. It is believed that referring to someone as a consumer implies equality because the one receiving the services is in charge and the service provider becomes a servant of sorts. Consumers now have the power. If they are not satisfied with the service, they can take their business elsewhere. Nevertheless, even these terms have been viewed as less than adequate. That is, human service workers continue to struggle to find language that is not disemboweling. In one Saskatoon agency, for example, workers have decided to avoid terms such as consumer and service user. Instead, they talk about the families and individuals who access services. Some social activists believe that using the term consumer simply obscures the reality of the power imbalance between consumer and service provider. It buys onto the business model and describes a relationship between two participants instead of viewing social services as societal relationships that affect all people. Activists prefer the term citizen. They believe this word has much broader implications of empowerment and responsibility. Some people who have been unhappy with the services theyve received call themselves survivors. For example, many consumers of psychiatric services refer to themselves as survivors of psychiatry. Anti-oppressive social work practitioners emphasize that language is important and that we must continue to reflect on how we use it. What term do you see as most appropriate? 9. 1 Consumer Empowerment People Empowerment stricter providers and advocates believe that a deliberate strategy is necessary to include those persons using services to be part of decision making. The following outline indicates some of the ways that this occurs. People Run Services Collectives Self help groups Hired professionals to work for the consumers Partnerships People are in equal partnership with service providers Contractual agreements Consultation Direct consultation(s) Advisory committee(s) Program evaluations that invite consumer responses Tokenism Representation on boards but no real influence on policy decisions Opinions sought but ignored Placement on organizational charts but having no real power 10 Group Discussion Forum Assignment staples go to group discussion forum for this module. All groups are to discuss the question for this module with other group members and post before the end of the module day. In responding to the questions, also include responses to the postings made before you. The point of the Discussion Forum is not only for you to think about Question What are some of the key issues that had a particular impact on you during the adding for this week? Were there any new ideas for you? Was there relevance to your life? How might these reflections influence your decisions about how you will approach the profession of social work? 11 Journal Assignment Act Please answer the following questions and include your answers with the Journal hand-in assignments. Remember a time when you turned to someone for help with a problem. It could be a formal agency or an informal helper or helping system. What was your experience? Please dont describe the problem in detail. How would you describe the qualities that make a successful helper?